Return & Refund Policy
At Grapple Gear, we want every wholesale order to arrive right and perform well on the mats. This Return & Refund Policy explains how we handle returns, exchanges, and refunds for our BJJ gis, no-gi gear, and apparel. It applies to business customers in the United States.
Our Wholesale Return Policy
Because we serve business customers, all sales are wholesale transactions. Returns are accepted only in the cases listed below and must be approved by us in advance. Please review your order carefully when it arrives.
Eligible Returns
We accept returns or replacements for:
- Defective items: manufacturing flaws such as broken stitching, fabric defects, or faulty seams
- Damaged items: products damaged during shipping
- Incorrect items: wrong product, size, or color compared to your confirmed order
- Missing items: shortages compared to your invoice or packing slip
Non-Returnable Items
The following cannot be returned or refunded:
- Custom and private-label orders (custom logos, names, designs, or branding) once production has started, unless the items are defective
- Items that have been worn, washed, altered, or used
- Items without original tags, labels, or packaging
- Special-order, clearance, or final-sale items
- Orders reported after the return window has closed
Reporting a Problem
To report an issue, contact us within [5] business days of delivery with:
- Your order number or invoice
- A description of the problem
- Clear photos of the item, the packaging, and the shipping label (for damaged or incorrect items)
- The quantity and sizes affected
Claims made after this period may not be accepted. Please keep all original packaging until your claim is resolved.
Return Authorization (RMA)
Please do not send items back without approval. Once your claim is reviewed, we will issue a Return Merchandise Authorization (RMA) number with return instructions. Returns without an RMA may be refused or delayed.
How to Return an Item
- Pack the items securely in their original packaging
- Include your RMA number and order details inside the package
- Ship to the return address we provide
- Use a trackable shipping method and keep your tracking number
We are not responsible for returns lost in transit without tracking.
Return Shipping Costs
- If the return is due to our error, a defective product, or shipping damage, Grapple Gear covers the return shipping cost
- For any other approved return, the customer is responsible for return shipping
Refunds
Once we receive and inspect your return, we will notify you of the result. If approved, we will offer one of the following, depending on the issue:
- Replacement of the item in the same size and color (where available)
- Exchange for another size or color (subject to stock)
- Store credit applied to your wholesale account
- Refund to your original payment method
Approved refunds are processed within [7–10] business days of inspection. Your bank or card provider may need additional time to post the funds. Original shipping fees are not refunded unless the return is due to our error.
Order Cancellations
- Orders may be cancelled before they are shipped or sent to production, by contacting us as soon as possible
- Custom orders cannot be cancelled once production has started
- Deposits for custom work are non-refundable once production begins
Late or Lost Shipments
If your order is delayed or appears lost, please contact us with your order number. We will work with the carrier to track the shipment and resolve the issue. Please see our Shipping Policy for more details.
Changes To This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page along with the revised effective date.
Contact Us
If you have any questions about returns or refunds, or need to start a claim, please contact Grapple Gear through our Contact Us page. Our team will be happy to assist you.
Phone: +1 (909) 964-7091
Email: thegrapplegear@gmail.com
Address: New York, United States
Grapple Gear supplies premium wholesale BJJ gis, rash guards, MMA shorts, and apparel for men, women, and kids. We help gyms, academies, retailers, and brands across the United States stock quality gear, with custom and private-label options.
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- BJJ Gi
- No Gi
- Apparel