Shipping Policy
At Grapple Gear, we want your orders to reach you safely and on time, wherever your business is located. This worldwide shipping policy explains how we process and deliver finished manufacturing orders, bulk orders, and ready-stock orders of BJJ gis, no-gi gear, and apparel to business customers.
Shipping Locations
We ship to business addresses worldwide. Delivery times, costs, and requirements depend on your country and the shipping method chosen. We cannot ship to countries or parties restricted by applicable export laws and trade sanctions, and we may decline or cancel orders where shipping is not permitted. If you are unsure whether we deliver to your location, please contact us before ordering. Delivery to remote areas, islands, and regions with limited carrier service may take longer and cost more.
Order Processing & Production Time
- Ready-stock orders are processed within [1–3] business days after payment is confirmed
- Custom, private-label, and OEM orders are shipped after production and quality control are complete, according to the timeline in your quote and our Production Policy
- Large or bulk orders may take a little longer to prepare
- Orders are not processed on weekends or public holidays
You will receive an email when your order is confirmed and another when it ships.
Shipping Methods & Delivery Times
We work with trusted carriers such as DHL, FedEx, UPS, and freight forwarders for larger shipments. Estimated delivery times after dispatch:
- Express Shipping: [3–7] business days
- Standard International Shipping: [7–14] business days
- Air or Sea Freight (bulk orders): quoted individually, depending on volume and destination
These are estimates only, not guarantees. Delivery may be delayed by customs clearance, weather, carrier issues, public holidays, or busy seasons.
Shipping Costs
- Shipping costs are based on order weight, size, destination, and shipping method
- Costs are shown in your quote or invoice
- Large bulk orders may receive a custom freight quote
- Shipping costs do not include customs duties, import taxes, or other fees charged in your country
Customs, Duties, and Taxes
International shipments may be subject to import duties, VAT, GST, customs fees, or other taxes charged by your country.
- These charges are not included in our prices or shipping costs unless stated in your quote
- The buyer is responsible for paying all duties, taxes, and fees, and for meeting local import requirements
- Charges vary by country, so please check with your local customs office before ordering
- If a carrier or customs office requires payment before delivery, the order may be held until the charges are paid
- Refusing to pay customs charges may delay the shipment or return it to us, and the buyer will be responsible for the return costs and any resulting fees
We provide accurate commercial invoices and shipping documents with every international order. We do not mark shipments as gifts or declare false values.
Import Requirements
Buyers are responsible for making sure the products they order can be legally imported into their country, including any licenses, registrations, labeling, or business documents required. Please give us the correct company name, tax or VAT number (if needed), and a working phone number so your order can clear customs smoothly.
Order Tracking
Once your order ships, we will email you a tracking number and carrier details so you can follow your delivery. Tracking may take up to 48 hours to update after dispatch, and updates may be less frequent once a local carrier abroad handles the package.
Delivery Requirements
- Please provide a complete and correct business shipping address, written in a format your local carrier can read
- Include a working phone number and email for the carrier
- Make sure someone is available to receive the delivery
- For freight shipments, tell us if you need special services such as appointment delivery or liftgate, as extra charges may apply
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses. Re-shipping and carrier address-correction fees may be charged to the customer.
Damaged, Lost, or Missing Shipments
Please inspect your delivery when it arrives.
- If a package is visibly damaged, note it with the carrier at delivery where possible
- Report any damage, shortage, or incorrect items within [5] business days of delivery
- Send your order number and clear photos of the items, packaging, and shipping label
If your shipment is lost, delayed in customs, or seriously late, contact us and we will work with the carrier to locate it or arrange a resolution. See our Return & Refund Policy for how claims are handled.
Risk of Loss
Risk of loss and title for products pass to the buyer once the order is handed to the carrier. Grapple Gear is not liable for delays, customs holds, or damage caused by carriers or customs authorities after dispatch, but we will help you file and follow up on any claim.
Split Shipments
Large orders may ship in more than one package or shipment. If part of an order is delayed, we may ship the available items first and send the rest when they are ready, or hold the full order, depending on your preference. Extra shipping costs for split shipments will be agreed in advance. [Confirm with the client.]
Holiday & Peak Season Delays
Shipping times may be longer during major holidays and busy seasons in our country and yours. We recommend placing orders early, especially for collection launches, events, and tournaments.
Changes To This Policy
We may update this Shipping Policy from time to time to reflect changes in our services, carriers, laws, or business practices. Updates will be posted on this page along with the revised effective date.
Contact Us
If you have any questions about shipping or your order, please contact Grapple Gear through our Contact Us page. Our team will be happy to assist you.
Phone: +1 (909) 964-7091
Email: thegrapplegear@gmail.com
Address: New York, United States
Grapple Gear supplies premium wholesale BJJ gis, rash guards, MMA shorts, and apparel for men, women, and kids. We help gyms, academies, retailers, and brands across the United States stock quality gear, with custom and private-label options.
Shop With Us
- BJJ Gi
- No Gi
- Apparel